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IT Maintenance

At Emerald we have a dedicated Technical Support Team as your first point of contact providing all our customers with the highest level of support and services. Our maintenance packages are all bespoke as we don’t believe in segregating you into gold, silver or bronze. You are all Emerald to us!

Our Services Include:

  • A dedicated team of Technical support as 1st point of contact.
  • Maintenance with Pro-active monitoring with updates and patches.
  • Network & Server Support.
  • Server Backup software with reporting and email alerts.
  • Unlimited support for Laptops/PC’s/UPS/Router.
  • Guaranteed response within defined service level agreement.
  • Skilled and accredited field based engineers.
  • Remote and onsite trouble shooting services.

Our IT Maintenance and Support contracts are priced competitively based on what we support on your network not for how long. We win some and we lose some on this approach but we are prepared to take that as a business knowing all the people we work with are empowered to call us the moment something looks wrong. We never want you to worry about the cost of picking up the phone so labour and support is unlimited.

Our Maintenance Cost Chart below includes unlimited labour and support:

 Service

 Cost

 Laptop/PC/Mac support  From £10 per user per month
 Server Support On Premise

 From £65 per month

 Antivirus/Antispam/Spyware Protection

 From £3 per user per month

 Ransomware Protection

 From £3 per user per month

Pro-active Network Monitoring included

Contact us today to discuss your Managed IT requirements.

We are here to help and look forward to hearing from you!

 

Interested? Give us a call on 01926 452462 or pop into our Leamington office.

Emerald Case Studies

Our latest Case Studies and what our customers are saying...

Helping You Fly & Keeping You in the Air!

We began working with the Hitchman Stone Partnership in 2010 and are now their strategic technology partner supporting them to implement a number of initiatives to make the business more flexible, responsive, and productive. Hitchman Stone are a family-run architectural practice covering a... Read more

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Emerald IT Testimonials

“The Technical Support team at Emerald always go the extra mile to keep our business technology running. They are customer focused and always ready to help. Their expertise is invaluable and they offer the highest levels of service even when under pressure."

GILL MASSEY-NORTH - COUNTRYWIDE TAX & TRUST CORPORATION

Read Further Testimonials