Business IT Support

Disaster Recovery

We cannot recommend Emeralds Disaster Recovery enough. Where do you turn if the worst happens? It could be a hardware failure, fire, flood, theft, or evil ransomware viruses that encrypt your data and the most important thing for you and your business is that you are operational again as quickly as possible. For our maintenance customers, we aim for operational again the same day with a service level agreement of within 24 hours. And we have done it enough times since 2009 to know you can never be too prepared.

How resilient is your business?

Ask yourself, what are the main hazards faced by your business and what impact could they have? The hints below are taken from the website and our own experience!

  • Assess your current risks: The government recommend you look at your current situation with regard to security; fire prevention; services including power, phone lines, & broadband; IT equipment; and insurance.
  • Identify what is business critical: What can you not operate without in terms of business data, equipment, communications, minimum staff numbers, premises etc.?
  • How long can you afford to be 'in recovery' for?:  How quickly do you need to be back at full capacity? Identify the stages between disaster and normal operational capacity and the maximum time frame each stage would have.
  • Who is responsible for recovery: Identify the key members of the team that will implement the stages of the Recovery Plan.
  • Test your Recovery Plan: Your team need to be confident enough with the plan to deliver it under pressure. We routinely test all our offsite data back-ups for our customers to ensure we can complete a full data restore the same working day, where they to lose everything.

We are happy to share our experience and chat through any concerns you have. Getting your business back on its feet, whether you're big or small, after a blow is what we are here to do.


"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"


"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.

This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.

Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."

Richard Hall - Inn Express

"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.

Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."

Jeryl Stone - Hitchman Stone

"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"

Leech & Co Solicitors Data Centre Backup

If you would like a no-obligation chat on the Disaster Recovery options, please do get in touch.

Speak to Our Experts

Speak to Our Experts

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