What is Emerald IT Maintenance?
Our IT Maintenance provides you with an IT Support Desk for day to day IT queries resolved by phone with remote support or on-site where required
Would I benefit from Emerald IT Maintenance?
If you are an organisation or business individual that doesn’t have dedicated IT resource you will benefit from our IT Maintenance. You will benefit most if you have 5-50 employees.
How will I benefit from Emerald IT Maintenance?
You have a team of experts you can ring anytime from 8am until 6pm for anything from an email issue to a printer not working. Any business critical issue has a 4 hour Service Level Agreement which means we will be out on-site in that time if it cannot be resolved remotely. Business critical IT issues - where none of your team can work - can continue for days and cost your organisation thousands of pounds in lost productivity and revenue if you do not have this support. Even in the most serious of circumstances, we have always been able to get an IT network back to a stable level of operations within 24 hours.
Our IT Team would cost your business in excess of £12,000 per month in wages alone. We save you the time and energy of having to recruit, train, and maintain an IT team by doing it for you. Our costs are based on your network and our understanding of how much of our resource you are likely to use on a day to day basis. But, like any good insurance policy, when you really need us you have access to as much resource as you need to get you operational again.
Our IT Support Team log every query they raise and resolve for your organisation. We provide this business intelligence to you on a quarterly basis so you can assess training needs and future network improvements. This work is often done by a CTO costing £140-£200 per hour. Because we know how important technology is to helping you achieve your objectives as an organisation, it is included in our IT Maintenance packages.
Packages start from just £15 per user and £65 for an on-premise server, making our IT maintenance cost-effective and exceptional value for money for all organisations and business individuals.
Call 01926 452462 to speak to Darren to discuss your bespoke maintenace package
Business IT Support
"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"
THE HITCHMAN STONE PARTNERSHIP
"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.
This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.
Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."
Richard Hall - Inn Express
"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.
Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."
Jeryl Stone - Hitchman Stone
"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"
Leech & Co Solicitors Data Centre Backup