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IT Maintenance

 

What is Emerald IT Maintenance? 

Our IT Maintenance provides you with an IT Support Desk for day to day IT queries resolved by phone with remote support or on-site where required 

 

Would I benefit from Emerald IT Maintenance?

If you are an organisation or business individual that doesn’t have dedicated IT resource you will benefit from our IT Maintenance. You will benefit most if you have 5-50 employees.

How will I benefit from Emerald IT Maintenance? 

You have a team of experts you can ring anytime from 8am until 6pm for anything from an email issue to a printer not working. Any business critical issue has a 4 hour Service Level Agreement which means we will be out on-site in that time if it cannot be resolved remotely. Business critical IT issues - where none of your team can work - can continue for days and cost your organisation thousands of pounds in lost productivity and revenue if you do not have this support. Even in the most serious of circumstances, we have always been able to get an IT network back to a stable level of operations within 24 hours.  

Our IT Team would cost your business in excess of £12,000 per month in wages alone. We save you the time and energy of having to recruit, train, and maintain an IT team by doing it for you. Our costs are based on your network and our understanding of how much of our resource you are likely to use on a day to day basis. But, like any good insurance policy, when you really need us you have access to as much resource as you need to get you operational again.  

Our IT Support Team log every query they raise and resolve for your organisation. We provide this business intelligence to you on a quarterly basis so you can assess training needs and future network improvements. This work is often done by a CTO costing £140-£200 per hour. Because we know how important technology is to helping you achieve your objectives as an organisation, it is included in our IT Maintenance packages. 

Packages start from just £15 per user and £65 for an on-premise server, making our IT maintenance cost-effective and exceptional value for money for all organisations and business individuals.

Call 01926 452462 to speak to Sarah or Darren and discuss your bespoke maintenace package

Emerald Case Studies

Our latest Case Studies and what our customers are saying...

Helping You Fly & Keeping You in the Air!

We began working with the Hitchman Stone Partnership in 2010 and are now their strategic technology partner supporting them to implement a number of initiatives to make the business more flexible, responsive, and productive. Hitchman Stone are a family-run architectural practice covering a... Read more

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Emerald IT Testimonials

“The Technical Support team at Emerald always go the extra mile to keep our business technology running. They are customer focused and always ready to help. Their expertise is invaluable and they offer the highest levels of service even when under pressure."

GILL MASSEY-NORTH - COUNTRYWIDE TAX & TRUST CORPORATION

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