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Do You Need Emerald's IT Support Team? 

Who is Emerald's IT Support Team?

At Emerald we have a team of skilled first, second, and third line engineers to diagnose and solve day to day IT queries and issues. We act upon calls and emails coming into the support desk but also our pro-active monitoring means we can resolve potential issues before you experience any effects and around 15% of faults are resolved this way.  

 

Would I benefit from Emerald's IT Support Team?

If you are a professional individual or organisation who use IT to run their operations efficiently and effectively but don’t have their own in-house IT team, you would benefit from our support desk. If you have an IT Manager we work with them to ensure his/her time moves away from the day to day issues and towards IT strategy and projects 

 

How will I benefit from Emerald's IT Support Team?

Our team of engineers are trained both in technical skills but also customer service. We are Microsoft and Apple certified with technical qualifications in major hardware providers like Zyxel, Draytek, HP, and Panasonic and major security specialists like Sophos and Trend. This all costs time and money and we make that investment so you don’t have to. With our support desk you will have a wealth of expertise behind the scenes protecting the daily maintenance of your IT network and at the end of the phone ready to answer any IT query, however trivial.  

 

 

Contact Darren or Sarah on 01926 452462 and get the Emerald IT Support Team working for you

Emerald Case Studies

Our latest Case Studies and what our customers are saying...

Helping You Fly & Keeping You in the Air!

We began working with the Hitchman Stone Partnership in 2010 and are now their strategic technology partner supporting them to implement a number of initiatives to make the business more flexible, responsive, and productive. Hitchman Stone are a family-run architectural practice covering a... Read more

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Emerald IT Testimonials

“The Technical Support team at Emerald always go the extra mile to keep our business technology running. They are customer focused and always ready to help. Their expertise is invaluable and they offer the highest levels of service even when under pressure."

GILL MASSEY-NORTH - COUNTRYWIDE TAX & TRUST CORPORATION

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