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Hosted Telephony

We have invested in a data centre in Northampton to offer secure and cost-effective cloud solutions for our customers. We also make use of our partners and their solutions if they are right for you too. We're not precious!

Here are a few things to remember when you are planning to implement hosted telephony in your business:

There is No Up Front Cost for Cloud Services

You don’t have to pay for any hardware or licenses up front. One of the main advantages of Cloud Services is you can spread the cost on a monthly payment plan

Use the Cloud for Email

Emerald Engineer working on MacBook to assist a customer with remote working

You may be running POP email for your employees or you may have a server on your premises running Exchange. In either case you can use the Cloud for your email service. The advantages are you can access it anywhere and from a range of devices including any computer with an internet connection, a smartphone, or a tablet. Plus, if you’re using the Cloud for your email, you don’t have to back up your email server locally as it is automatically backed up in the Cloud. A copy will always be there for you to restore from should you need to and you can even restore deleted items for 30 days after you have permanently deleted them.

Use the Cloud to Back-Up Your Files 

Offsite Back-Up is crucial now for all businesses as the threat of a cyber attack increases. Visit our backup and Security page for more information or give us a call on how we will both protect your business against a breach and help you recover quickly from one. Your data is encrypted to ensure security.

Use the Cloud to Share Business Data 

You can share business files using basic work collaboration services like Dropbox but for higher levels of security and synchronisation you will need products like Microsoft Sharepoint, One Drive, or our very own Emerald Cloud. The product you choose will depend on who needs access to what documents, whether you want to lock documents while being edited, how many people will be editing at a time, and what you want to happen if the user is offline. It's also important to understand if you want to access previous versions of files to avoid one user being able to delete everything! Your data will also be encrypted during transfer to ensure security.

Use the Cloud to Access Business Data Remotely

Emerald Engineer working at laptop to support client with remote working

At a recent meeting with a prospective customer, we were told by a Project Manager accessing their IT systems remotely while on site would be 'a dream'. Data may be stored in business files as in the example above but also in software run internally that doesn't currently have a web version. using the Cloud to host this data and working with us to develop additional capability, you will also be able to access other IT systems from any computer with a web connection, a smartphone, or a tablet connecting you to your data on the move. 


Use the Cloud to Create a Bespoke Solution to You

The great advantage of the Cloud is there is no need for a ‘one size fits all’ solution. Cloud Services can be tailored to your business to suit each employee’s day-to-day workflow. Options include (but are not limited to) the size of individual mailboxes, the amount of offsite storage you need, retention ratios for documents, and your collaboration processes

Use the Cloud to Save Money

The Cloud’s automatic back-up process means you can save money on purchasing back-up media including tapes etc. You can budget and control your IT spend with the monthly charges and there is no longer any unwanted surprises if your server suddenly fails

If you want to chat further about how you can take advantage of hosted telephony or an audit of your current practices and how you can improve efficiency, please get in touch!

Emerald IT Testimonials

"Although we work on some very big and exciting projects, GCS is still a small business with fewer than 20 employees, so it is a huge benefit to our company to be able to lean on a business like Emerald to help us keep our operations and IT infrastructure scalable. They can customise our technology and evolve it as we need them to, leaving us to focus on keeping our customers happy and delivering the greatest possible service."


Read Further Testimonials