We keep your business operational. We do that in a number of ways and you can read our Case Studies below to see how. Some businesses call it the extra mile but for us it is what we are here for and why we exist. Our business is to serve your business.
IT Operational Support
Our Technical Support desk is open from 8am until 6pm with fully qualified and accredited engineers here to help you with any issue you have. We always want you to call us, however small the problem may seem
That is of course unless we have picked up the problem already with our corporate banking level pro-active monitoring systems. We solve around 15-20% of faults this way, before you have even noticed anything is wrong.
We have a range of Data Back-Up options to ensure that, in the event of any issue that impacts your IT systems, you can be operational again in a time frame that suits your needs. All of our solutions below will have you operational in 24-48 hours.
- Real-time data replication: Your files, databases, and emails are replicated to our data centre in Northampton. This means we can easily redirect your team to work on this server in the event of any significant downtime. Costs are dependent on the amount of data you want to replicate and the specification of the equipment you want to buy / rent
- Offsite Back-Up: We use a software called Ashay that will back-up all your data every night automatically to our data centre. We routinely test that we can restore from this back-up and it is monitored daily. Costs for this start from £50 per month for 25GB
- Back-up Monitoring: We use Easus to monitor the rotating USB hard drive back-ups we recommend you do as frequently as possible. Starting from as little as £25 per month for an IT network, it includes our daily monitoring and routine testing as well
We work with businesses we know and trust so we are prepared to do whatever it takes to keep you running. That includes loaning high value equipment while we order replacements for you and getting it out to you same working day where possible.
Your data is your business so it is treated most preciously by us. We have a dual approach which both ensures you have the highest level of security to keep ransomware and other viruses out; but also means if the worst were to happen we can guarantee you will be back up and running the same work day with a full data restore. We will protect you and never leave you at the mercy of hackers. As well as working with market leading products like Sophos, we are working with cyber security consultants Risk Evolves, Warwickshire and West Mercia Police, and the Chamber of Commerce on prevention and support for businesses facing cyber security threats or breaches.
Emerald Case Studies
Our latest Case Studies and what our customers are saying...
We first met GCS in 2013 when they had a problem with their printer one weekend. Based in the same serviced office building as us back then, we happened to both be working on a Saturday when Tom asked for help. We’ve been best friends ever since! Working with themas their technology partner...
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