What is a IT Help Desk?
An IT Help Desk is a central point of contact for end-users or customers to get technical support and assistance for IT-related issues or queries. The primary function of our IT Help Desk at Emerald Group is to provide timely and effective resolutions to issues faced by end-users.
Our Emerald IT help desk in Birmingham is staffed by trained professionals who are knowledgeable in various areas of IT, such as hardware, software, networking, and security. Our professionals are responsible for handling support requests, troubleshooting issues, and escalating complex issues to higher-level IT support teams or specialists, if necessary. Our IT Help Desk plays a critical role in ensuring that end-users have the technical support they need to work efficiently and productively, while also helping organisations maintain the reliability and security of their IT systems and infrastructure.
Supporting Birmingham’s IT Infrastructures
With Birmingham being the second biggest city in the UK, there are several businesses that benefit from our IT help desk in and around Birmingham. IT help desks are valuable resources for individuals and organisations of all sizes.
If you are an individual or an organisation with a significant IT infrastructure, Emerald Group's IT help desk can provide support and assistance with technical issues, software installation and upgrades, network security, and other related matters. In addition, an IT help desk can also offer guidance and training to help users better understand and utilise technology to achieve their goals.
Emerald’s IT Help Desk
Both technical and customer service abilities are taught to our team of engineers. We hold technical certifications from major hardware manufacturers like Zyxel, Draytek, HP, and Panasonic as well as prominent security experts like Trend Micro and Sophos. We are also Microsoft and Apple certified. At Emerald, we invest the time and money necessary for all of this so you don't have to. With our IT support desk, you will have a wealth of knowledge defending the ongoing upkeep of your IT network and be available to answer any IT question, no matter how insignificant, over the phone.
Get In Touch
If you are in Birmingham, and you need an IT help desk, get in touch with Emerald Group IT by pressing the button below or fill out a contact form:
How We Help
Testimonials
“Working with Emerald is always a pleasure. Highly professional and always seeking to give their clients the best service they can."
JERYL STONE - THE HITCHMAN STONE PARTNERSHIP
“The Technical Support team at Emerald always go the extra mile to keep our business technology running. They are customer focused and always ready to help. Their expertise is invaluable and they offer the highest levels of service even when under pressure."
GILL MASSEY-NORTH - COUNTRYWIDE TAX & TRUST CORPORATION
