About Us

Team Profiles

We have a fantastic team at Emerald Group. Here you will find out about our specialists... If you have any more questions, do not hesitate to get in contact with us.

Team Emerald

Darren Windrum Emerald Group

Darren Windrum
Company Director & Founder

Meet Darren!

He's always cracking a joke. His fave saying is "Love the job you do."
and he does. He is so passionate about Emerald. Rarely you will see Darren without a smile on his face, and he takes great pride in creating a good environment at work.

Darren was a computer fantatic from an early age and totally intrigued and curious about IT which eventually led to a BSc in IT Management. As technology has evolved he says " its been exciting to be a part of that"

Darren is definitely a people person and for him, customer service is key.
Fancy a chat with Darren to see how Emerald could support IT and tech in your business? Give us a shout on 01926 452462

Simon Wilks Emerald Group

Simon Wilks
Technical Director

Meet Simon. Our Emerald Tech Director.

There isn't anything this man doesn't know.

If the team don't know the answer you can bet there is one man who will.

  • His knowledge is incredible.
  • He has a background in electronics
  • Highly experienced.
  • Amazing at Troubleshooting - a great mentor to our team with a wealth of knowledge he happily shares
  • The Master of our high end projects and keeps completely calm under pressure.
June Reynold Emerald Group

June Reynolds
Operations Manager

 

Meet June - she is our 'Scheduling and Operations Manager'
Like a lot of our staff, June has been with us for over 8yrs and plays a big part within our team. Darren says "June isn't afraid to crack the whip on the engineers and Helpdesk."

It's Junes role to ensure our engineers all do what they need to do and be where they need to be. She really is the gel that holds it all together. June will also liaise between engineers and clients to make sure projects are run on time and to schedule and the engineers have everything they need to complete tasks.

Hands up who needs a June in their lives?

Hannah Wiltshire Emerald Group Photo

Hannah Wiltshire
Mobile Communications Operations Manager

Hannah began her career in hairdressing at 16 years old and made the transition to technology in 2013 starting her Emerald experience in the mobile processing team. She will admit it was a steep learning curve but a difficult step definitely worth taking!

Hannah has two beautiful children and uses technology to fit her work around her family. She is based primarily in our satellite site on the South Coast near Portsmouth.

Hannah loves to push herself to the next challenge and recently raised over £600 for The Meningitis Trust by going from Couch to 10k! She's fast-tracked her Emerald career too and is now our Mobile Operations Manager taking care of our mobile workforce customers.

Laura Summerfeild Emerald Group

Laura Summerfield
Finance Manager

Laura is the backbone of Emerald keeping cash flowing through the business! She'll be the person you speak to about your invoice queries and is responsible for ensuring all our suppliers are paid promptly too. You never know when we might need a favour so keeping all relationships healthy in our Emerald eco-system is crucial. Her background in finance is from the public sector so she's a stickler for the detail! She's studying to be a Chartered Accountant through her AATs and Robert Wood's support.

Laura has two children Chloe-Louise and Kian and is a very proud mum and wife. She's also the backbone of her extended family and her sisters Hannah and Sarah wouldn't function without her!

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Katie Banks
Marketing Executive

Katie joined us at the start of 2024 to level up our marketing game.

Katie has a background in sports science but has always been passionate about media and marketing. She pursued this interest by completing an A-level in media and taking various courses on the subject. Katie has successfully applied her skills in media and marketing to her own business ventures as well as for others, blending her academic knowledge with practical experience to drive results.

Katie's favourite part of marketing is creating Reels/TikToks...especially unboxing new products and ones where she can get all the staff involved.

You can always count on being roped into a video when Katie's around!

John Differ Emerald Group

John Differ
Senior Second Line Support Engineer

John came to us for work experience while he was re-training as an Network Engineer at Warwickshire College. We were so delighted with his determination and can-do attitude that we offered him a full-time position after he graduated in 2016. Since then he has gone from strength to strength and is now our road warrior out in the field supporting customers with those difficult issues that cannot be solved with remote support.

He's supplemented his Foundation Degree in Network Engineering with the current Microsoft Office 365 accreditation and technical certification with all our infrastructure partners. His background in retail means he is always focused on customer service and our clients love his attitude and work ethic.

Sam Emerald Head Shot

Sam Streets
Second Line Support Engineer

Meet Sam, our Road Warrior!

Sam is one of the members of staff you will frequently see come to site.

  • Always a smile on his face
  • Super friendly
  • Nothing is too much bother for Sam

Sam has been with us since 2020. He started as an apprentice and has now completed his training and is a fully fledged member of staff and is Sophos and Microsoft Accredited.

Kyle Boland Emerald Group

Kyle Boland
Second Line Support Engineer

Kyle started with Emerald in 2018 on an IT Technician Apprenticeship. He is Sophos and DrayTek accredited and is an integral part of the team.

Kyle's favourite jobs at Emerald are cabling, custom PC builds, setting up and installing VOIP phone systems and configuring the latest technology.

Joel Emerald Headshot

Joel Abrahart
First Line Team Leader

Joel is a valued member of the team and looks after our First Line Helpdesk.

Joel was an apprentice here at Emerald and has worked his way up through the company.

Joel really knows his stuff if you happen to ring Emerald, chances are Joel will answer the phone as he is super efficient.

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Owen Cutler
First Line Support Engineer

Owen is an integral member of our First Line Help Desk. If you call Emerald, Owen is often one of the first people that you will speak to.

Owen started at Emerald as an apprentice in September 2023 and strikes a good balance between working hard and having a laugh.

Playing War Hammer amongst other games is what Owen likes to do in his spare time as well as going out with his friends.

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Matthew Everett
First Line Support Engineer

Matthew also makes up another crucial part of our First Line Help Desk.

Any queries that you may have, Matthew will be there to assist you with a friendly smile.

Matthew enjoys all things motor sport and has recently passed his driving test and owns a 1991 Mazda MX-5.

Testimonials

"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"

THE HITCHMAN STONE PARTNERSHIP

"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.

This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.

Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."

Richard Hall - Inn Express

"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.

Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."

Jeryl Stone - Hitchman Stone

"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"

Leech & Co Solicitors Data Centre Backup

If you would like a no-obligation chat on our services, please do get in touch.

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