Who is Emerald's IT Support Team?
At Emerald we have a team of skilled first, second, and third line engineers to diagnose and solve day to day IT queries and issues. We act upon calls and emails coming into the support desk but also our pro-active monitoring means we can resolve potential issues before you experience any effects and around 15% of faults are resolved this way.
Would I benefit from Emerald's IT Support Team?
If you are a professional individual or organisation who use IT to run their operations efficiently and effectively but don’t have their own in-house IT team, you would benefit from our support desk. If you have an IT Manager we work with them to ensure his/her time moves away from the day to day issues and towards IT strategy and projects
How will I benefit from Emerald's IT Support Team?
Our team of engineers are trained both in technical skills but also customer service. We are Microsoft and Apple certified with technical qualifications in major hardware providers like Zyxel, Draytek, HP, and Panasonic and major security specialists like Sophos and Trend. This all costs time and money and we make that investment so you don’t have to. With our support desk you will have a wealth of expertise behind the scenes protecting the daily maintenance of your IT network and at the end of the phone ready to answer any IT query, however trivial. Contact us to see how our managed IT support services will help you...
Contact Darren on 01926 452462 and get the Emerald IT Support Team working for you
Business IT Support
"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"
THE HITCHMAN STONE PARTNERSHIP
"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.
This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.
Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."
Richard Hall - Inn Express
"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.
Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."
Jeryl Stone - Hitchman Stone
"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"
Leech & Co Solicitors Data Centre Backup