Why Does My Business Need Telephone Services?
A professional phone system enhances customer service, streamlines internal communication, and supports remote and hybrid work environments. Whether you need a simple VoIP solution or an all singing all dancing PBX system, a well-structured telephone service improves efficiency, reduces missed calls, and enhances your business's credibility.
Office Phone Systems Features
Our business phone systems come with advanced features designed to improve workflow and communication, including:
- VoIP (Voice over Internet Protocol) – Cost-effective and high-quality voice communication.
- Auto-Attendant – Automatically directs callers to the right department.
- Call Forwarding & Routing – Ensure calls reach the right person, no matter their location.
- Voicemail-to-Email – Receive transcribed messages directly in your inbox.
- Conference Calling – Seamless collaboration with clients and teams.
- Call Recording & Monitoring – Improve customer interactions and staff training.
- Scalability – Easily add or remove lines as your business grows.
Why Choose The Emerald Group For Your Business Telephone Services?
At The Emerald Group, we offer tailored telephone solutions that align with your business needs. Here’s why clients trust us:
- Expert Consultation – We assess your needs and recommend the best system for your operations.
- Reliable Support – Our IT experts provide remote assistance to keep your systems running smoothly.
- Scalable Solutions – We offer flexible options that grow with your business.
- Cost-Effective Pricing – Get premium features at competitive rates.
- Seamless Integration – We ensure smooth integration with your existing IT infrastructure.
Who We’ve Provided For
We have provided business telephone services for a whole host of businesses. From MRW Skips, to Cloud Bookkeeping and Commercial Property Specialists Bromwich Hardy, we can tailor your phone system to your every need.
How We Help
Testimonials
"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"
THE HITCHMAN STONE PARTNERSHIP
"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.
This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.
Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."
Richard Hall - Inn Express
"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.
Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."
Jeryl Stone - Hitchman Stone
"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"
Leech & Co Solicitors Data Centre Backup
Get In Touch For Business Phone System Support
Need expert assistance with your business phone system? Whether you're setting up a new system, upgrading your existing setup, or troubleshooting issues, The Emerald Group is here to help.