Business IT Support

Business IT Support Services

Technology is great as long as it works. At Emerald, we provide full in-house Business IT Support for every solution we put in place...

What is Emerald Business IT Support?

We provide an IT Support Desk for operational day-to-day technical queries and issues. Our engineers are Microsoft accredited, Apple accredited, and soon to be CompTIA accredited. Come visit us in Leamington, We're fun too! If you're looking for 'IT support services near me' - don't hesitate to contact Emerald today!

Would I benefit from Emerald's IT Support Services?

Any organisation that doesn’t have a dedicated IT Support Desk would benefit from Emerald's IT Support. Our ideal client will have a network of 5-50 employees but business professionals working on their own who want peace of mind will also benefit especially if they are used to corporate IT environments with a fully dedicated team

Benefitting Business IT support

Day to day technical queries are resolved promptly by our accredited team which improves productivity and reduces IT frustration!

We have three full-time Site Engineers and three First-Line Support engineers overseen by our Technical Director covering the full range of needs for a business from 5 to 50 employees.

If an issue requires an urgent or scheduled site visit, we have the resource to ensure we are on site with you. The cost to provide this level of resource within a small organisation would be in excess of £12,000 per month in salary alone.

We pro-actively monitor every IT network we support for performance, capacity, and security. You have peace of mind that these three areas are managed by us and we will keep you regularly informed through our Technology Roadmap service of any changes you need to consider in line with your business objectives.

We provide you with a quarterly Business Intelligence report on your organisation’s operational IT queries so you can identify potential training areas for team members and accurately assess need and impact for technology improvements suggested in the Roadmap. Both our monitoring and our Business Intelligence report ensures your business benefits from all the expertise of a CTO (Chief Technology Officer) without the heavy cost of paying one! Average freelance CTO rates are around £140-£200 per hour. At Emerald, our Business IT Intelligence is included in our monthly maintenance rates because we know how important it is to your organisation that you make the right decisions on continually investing and improving your technology. It is not an optional service but an essential one!

Call 01926 452462 to start your Emerald journey with an initial IT Audit for just £125

Testimonials

"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"

THE HITCHMAN STONE PARTNERSHIP

"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.

This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.

Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."

Richard Hall - Inn Express

"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.

Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."

Jeryl Stone - Hitchman Stone

"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"

Leech & Co Solicitors Data Centre Backup

If you would like a no-obligation chat about our business IT support services, please do get in touch.

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