Specailst IT Support
At Emerald Group we provide outstanding IT support to ensure your business is always functional, and all your data is fully protected. Whether you are interested in outsourcing your IT support services for the first time or are reviewing your existing contract, you can be confident that you are in the right hands with Emerald IT support Leamington Spa. Our priority is to save you time and money whilst ensuring your business IT system is up and running as smoothly and productively as possible.
Our IT Support Leamington Spa Services
IT Support Desk
As part of our IT support Leamington Spa, we have a dedicated IT support desk for operational day-to-day technical queries and issues. If you encounter any IT Problems our accredited team are on hand to promptly resolve your issues and improve productivity for your business. Our team of skilled first, second and third-line engineers will diagnose and solve any IT problems you have, responding to calls and emails that come in to our support desk promptly. If a problem cannot be fixed remotely, we will send out one of our experienced engineers to your site.
Our IT support desk is ideal for businesses that do not have their own in-house IT team where we will work closely with your IT manager if you have one instead to move your business towards IT strategies and projects rather their time being consumed by consistently fixing problems.
We are Microsoft and Apple certified with technical qualifications in major hardware providers like Zyxel, Draytek, HP, and Panasonic and major security specialists like Sophos and Trend. This all costs time and money and we make that investment, so you don’t have to.
Anti-virus and Cyber Security
One of the most important factors for a business is to ensure their IT systems and data is always kept safe, secure, and protected. This can be from viruses, malware and unwanted programmes that can gain access through your internet, email, and USB drives transferred between different computers.
Here at Emerald Group we only use market-leading professional products in order to ensure you have the best possible IT network security. Our IT monitoring alongside your IT user security software detects any potential threats before they develop into a greater problem or corrupt your data and cause real harmful damage to your IT systems.
As part of our Antivirus and cyber security we provide your business with:
- Secure Internet Connectivity
- Firewall and Router Security
- Anti-Virus, Anti-Spam, Anti-Malware
- Ransomware Protection
- WiFi Protection and Secure Guest Access
- Password Security
- Server Security including installation and configuration on servers, switches, routers, and all network hardware
- Endpoint Protection including installation and configuration on PCs, laptops, tablets, and other user devices
- End-User Cyber Security Training
- IT Team Cyber Security Training
IT Project Services
We understand every project is different and just like each business is different, we tailor each project to meet your exact IT requirements and help you reach your goals.
Led by our team of experienced and certified IT, project managers, we gain a deep understanding of your objectives, business processes and industry to drive efficiency and help your business be a success.
Whether you are a business without the necessary resources you need, from change management to technical delivery, require IT maintenance or implement desired IT projects, then our service is for you.
Document Sharing and Emerald Cloud
The security of your data is our priority, so we make sure all your files are encrypted and stored in our dedicated data centre. Our data centre has full monitoring, the latest fire protection and is manned 24/7 with full security fencing.
Emerald Cloud as a document sharing platform is a collaboration between ourselves and File Cloud. Emerald Cloud gives you and your employees the ability to work from any location and for teams to work on documents collaboratively. It also has the added benefit of the sync, share and mobile access feature which allows users to access, share and sync company files and documents from anywhere from any device.
To ensure you do not lose your data, you can securely back up and restore files across all platforms.
Phone Hosting and Business Mobile Solutions
When you invest in hosted phone systems with the Emerald Group as part of your IT Support Leamington Spa, you get a telephone system that covers all your voice communication needs at an affordable price. Embracing the future and leaving old and dated technology in the past, a PBX hosted phone system runs across your internet connection and our data centre and cloud rather than your place of business. This enables you to communicate wherever you are, whether that is the office, home or on the road. An affordable simple solution full of features to benefit your business and move with the times and demands of your business.
For business mobile solutions we only work with the leading mobile providers to provide cost-effective mobile solutions for you and your business. We provide mobile packages that are designed on a flexible, bespoke basis, consolidating your expenditure through undertaking an extensive review of your voice and data usage and coverage to propose the right plan at the right price, tailored to your exact business needs.
Our data back-up is one of the most important IT support Leamington Spa services we offer. We provide a bespoke back-up solution to ensure your critical business data can be restored within 24 hours in the event of any data loss.
If you store data for business purposes and you do not have your own data centre, Emerald’s data backup is a no brainer.
Our back-up services cover:
- Live replication
- Automated Off-site back-up
- Offline Back-up monitoring
- Data backup resilience testing
- Sage backup
- Email backup
Why Choose Emerald Group for your IT Support Leamington Spa?
Our team of IT experts at Emerald IT Support Leamington Spa are on hand to provide you with a tailored service to match your exact requirements. We understand the needs and demands of businesses are different and therefore tailor each IT solution to match your requirements and budget.
Our IT support Leamington Spa services are not just in place to help you if things go wrong but to help you avoid foreseeable problems by monitoring your IT network and systems on a regular basis to avoid any damaging impact on your business.
Business IT Support
"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"
THE HITCHMAN STONE PARTNERSHIP
"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.
This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.
Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."
Richard Hall - Inn Express
"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.
Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."
Jeryl Stone - Hitchman Stone
"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"
Leech & Co Solicitors Data Centre Backup