Luckily, businesses are now opening their eyes to the invaluable necessity of IT support. Regardless of business size, IT support can quite literally save your business by keeping it secure and up to date, creating seamless tech interactions, and increasing business productivity by delegating to the professionals. The traditional form of IT support is break-fix support meaning all action is reactive, but this can become a relentless and costly cycle.
What Is The Break-Fix Model
The break-fix model fixes problems as they arise, this can seem like a cheaper option, as you only pay per problem, and how likely are you to get your security breached right?...Wrong! According to a 2024 survey by the UK Government, "half of businesses (50%) and around a third of charities (32%) report having experienced some form of cyber security breach or attack in the last 12 months" (UK Government, 2024). Security breaches can mean downtime, unpredictable costs, losing customers and potentially losing your business.
The Emergence of Managed IT Services
As you can well imagine, the shift towards managed IT services, a proactive subscription based IT support, was a much needed change. The shift helped businesses know exactly what they would be spending each month, and focused more on prevention, than reaction. Businesses could also have peace of mind knowing that their IT solutions provider would be working their hardest to prevent any cyber attacks as they would rather prevent, than deal with big problems for the same fee.
Key Features of Managed Services:
- Proactive Monitoring- Continuous monitoring of IT systems detects and addresses issues before they cause disruptions.
- Predictable Costs- A fixed monthly or annual fee helps businesses budget more effectively and know that their IT support provider is not adding unnecessary costs to their bill.
- Strategic IT Planning- Collaboration with businesses to align IT strategies with overall business goals.
- Enhanced Security- Implementation of robust cyber security measures to protect against evolving threats.
Impact on Businesses:
- Efficiency and Productivity- Reduced downtime leads to improved productivity and operational efficiency.
- Cost Savings- Predictable costs and fewer major IT issues reduce overall IT expenditure.
- Scalability- Managed IT services can scale with the growth of your business, providing flexible support.
Conclusion
The evolution of break-fix to managed services is certainly there to stay. It can improve costs, productivity and business security for the foreseeable future. We believe that managed IT support is the best model for sustained business success, and has benefitted all of our customers.
Don’t run the risk of an expensive security breach, stay protected ALWAYS. To protect your business’s future contact us below.
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"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"
THE HITCHMAN STONE PARTNERSHIP
"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.
This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.
Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."
Richard Hall - Inn Express
"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.
Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."
Jeryl Stone - Hitchman Stone
"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"
Leech & Co Solicitors Data Centre Backup
