What is VOIP? What you need to know and the benefits of VOIP

06 December 2021

​Every day we hear about new technologies and services that will change our way of life. One of these is Voice Over Internet Protocol (VOIP) Technology. If you’re thinking about the type of phone system you want in your business, VOIP could be the best choice. But what is it?

What is VOIP, and why should you care?

The main reason to switch to VOIP is that it saves you a lot of time and money.  Voice over Internet Protocol (commonly referred to as “VOIP”) is a technology that allows you to place calls over a broadband internet connection similar to a traditional phone line, but for a fraction of the cost.

There are many advantages to using VOIP. If you have recently considered changing from your conventional phone provider, here are some of the reasons why you should switch.

How can VOIP improve your business?

VOIP stands for Voice Over Internet Protocol and is a technology that replaces your telephone lines.

Advantages: Lower costs, no longer reliant on physical phone lines, you can be anywhere in the world and speak to anyone else in the world that has an internet connection.

Benefits: You can save money and enjoy better quality calls with your business.

Why switch to VOIP now?

ISDN lines will be phased out in 2025, so now is the time to begin making a business case to be proactive in implementing new technology rather than just reacting when the time comes.

By being proactive now, you will reap the rewards as a business sooner rather than later and be ahead of the game.  Why not start saving money now when it’s inevitable you will have to make changes in the future.

Is VOIP more expensive than a traditional landline?

​No.  VOIP calls will generally work out cheaper than making calls using a traditional landline phone.  This is especially true if you make a lot of international calls or calls to mobiles, resulting in you saving money over the long run.

We’re only a small business, will VOIP work for us?

Absolutely! VOIP gives staff more freedom to pick the best way to work every day. Projects can be completed faster and client services can be planned in advance, and smaller businesses now have access to enterprise solutions (that only the big corporates could access previously).  Whether you are a one-man-band or bigger!

Do you want the latest technology to modernise your business?

VOIP is a new method of communication that is sure to assist you in impressing prospective clients.

For more information on how VOIP can benefit your small business, call us today on 01926 452462.


"Emerald has become our go-to for all our technology requirements. If we think we need to address an issue, we contact them and explain, and they suggest a solution not only for immediate use, but also looking at the longer term picture for our business too.
They keep a constant eye on our systems and usage and suggest when appropriate courses of action should be taken to enhance our working environment"


"In the past, we had experienced problems with IT companies who had the ability over promise and under deliver.

This was not the case with Emerald. Emerald are now our trusted partner for all of our IT support needs. They offer honest, impartial advice that is delivered in a language even the novice can understand.

Having one number that our team can call with any IT or telephone concerns makes such a difference, especially when this is backed up with prompt resolution."

Richard Hall - Inn Express

"We've been working with Emerald for many years and their support has been invaluable on all aspects of IT from maintenance of systems & phones to new purchases and solutions.

Emerald are professional and their services are precise and innovative where needed. Their customer support is outstanding. Highly recommended."

Jeryl Stone - Hitchman Stone

"When your whole business rests on a cloud-based system, having a flexible, cost-effective, secure, and well- maintained solution is what helps you sleep better at night. That's what Emerald is here for"

Leech & Co Solicitors Data Centre Backup

If you would like a no-obligation chat about our services, please do get in touch.

Speak to Our Experts

Speak to Our Experts

Receive offers, promotions and updates. You can change your preferences at any time as per our Privacy Policy.*
This field is for validation purposes and should be left unchanged.